Gucci Senior Client Advisor

Houston • USA

Tuesday, March 11, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional quality, Gucci offers an inspiring work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees have the opportunity to thrive and contribute to the brand's legacy.

1. Provide supervision and guidance to Client Advisors on the selling floor to enhance performance through a customer-centric approach.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to meet business and product category objectives.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking and acting as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Uphold the visual display standards of Gucci products.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Minimum of 4+ years of sales experience.
3. Bachelor’s Degree in a related field is preferred.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills.
9. Excellent organizational skills.
10. Passion for the fashion industry.
11. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI achievement
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Networking and client attraction
7. Operational and organizational skills

A minimum of 4 years of sales experience in retail, luxury retail, or a service-related industry is required, with a preference for candidates with sales management experience.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a dynamic and inclusive workplace culture that encourages creativity, collaboration, and personal growth. Employees are empowered to express their individuality and contribute to the brand's innovative spirit. The company values diversity and is committed to providing equal opportunities for all.