Gucci Senior Client Advisor

Houston • USA

Tuesday, March 11, 2025

Gucci, a distinguished name in luxury fashion, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a culture of innovation and inclusivity, providing employees with opportunities to excel in a dynamic and inspiring environment. The brand is dedicated to upholding its legacy of excellence while embracing modernity and creativity.

1. Supervise and guide Client Advisors to achieve the highest performance through a customer-centric approach, driving sales as a client advisor leader.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking within the community as a Brand Ambassador.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Minimum of 4+ years of sales experience.
3. Bachelor’s Degree in a related field is preferred.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer-centric attitude
2. Leadership and coaching
3. Networking and relationship building
4. Product knowledge
5. Sales acumen
6. Problem-solving
7. Communication
8. Organizational skills
9. Flexibility

A minimum of 4+ years in sales, preferably within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci prides itself on a culture that values creativity, inclusivity, and innovation. The workplace is designed to be flat, connected, and fast-paced, encouraging collaboration and empowering employees to take ownership of their roles. Gucci promotes a radically client-centric mindset and supports continuous learning and talent development.