Gucci Senior Client Advisor

Gucci, a revered name in luxury fashion, is part of the prestigious Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive and inspiring atmosphere for all employees.

1. Provide supervision and guidance to Client Advisors on the selling floor to ensure high performance and customer-centric service.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and embodying the Gucci brand values.
6. Attract new clients by networking within the community and acting as a Brand Ambassador.
7. Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
8. Perform floor leadership duties, including opening and closing the store and organizing coverage during breaks.
9. Uphold the visual display standards of all products in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management and handle difficult client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry is preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Strong relationship-building skills with both external and internal clients.
2. Ability to provide constructive feedback and coaching.
3. Excellent problem-solving and decision-making skills.
4. Capability to adapt communication style to different audiences.
5. Innovative mindset and creativity in approach to challenges.

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $17.00 USD to $19.00 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. An incentive program is also available, subject to individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, creating a community of people united by a passion for innovation and excellence in the fashion industry. The workplace is characterized by a client-centric mindset, collaborative working methods, and a commitment to creativity and ownership.