Gucci Senior Client Advisor

Fort Worth • USA

Wednesday, February 26, 2025

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic and inclusive workplace where creativity and excellence are celebrated. The brand is committed to fostering a culture that values diversity and encourages employees to express their unique talents.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring high levels of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer relationship management
2. Leadership and team development
3. Sales and performance analysis
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Time management and multitasking
7. Networking and community engagement

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development, a dynamic work environment, and a commitment to inclusivity and accessibility.

Gucci fosters a culture of inclusivity and creativity, encouraging employees to express their individuality while working collaboratively. The brand emphasizes a client-centric approach and values diversity, innovation, and excellence in all aspects of its operations.