Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to quality, Gucci offers a dynamic and inclusive work environment where employees are encouraged to excel and grow. As an employer, Gucci values creativity, diversity, and sustainability, making it a sought-after workplace for those passionate about fashion and luxury.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking and acting as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to deliver positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Operational management
6. Problem-solving

Previous sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. Employees are seen as integral contributors to the brand's success, embodying the values of creativity and ownership.