Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, renowned for its commitment to excellence and innovation. As an employer, Gucci offers a dynamic environment where creativity and passion are at the forefront, fostering a culture that values inclusivity and accessibility throughout the employee lifecycle.

1. Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Uphold the visual display of products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI management
4. Product knowledge and brand representation
5. Operational and organizational skills
6. Effective communication
7. Problem-solving and conflict resolution

Sales management experience in retail, luxury retail, or service-related industry preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $20.00/hour to $22.00/hour. Additional compensation may include commissions for eligible employees, subject to any then in-effect commission program.

Eligible employees may participate in an employee benefits program, which includes medical, dental, and vision coverage, paid time off (PTO), and a 401K plan. Additional compensation may include commissions and participation in an incentive program.

Gucci fosters a vibrant and inclusive workplace culture, emphasizing creativity, passion, and innovation. Employees are encouraged to express themselves and contribute to the brand's legacy of excellence and groundbreaking fashion.