Gucci Senior Client Advisor

East Rutherford • USA

Thursday, April 3, 2025

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment where creativity and innovation thrive. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the luxury retail sector.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Minimum of 4+ years of sales experience.
3. Bachelor’s Degree in a related field is preferred.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
7. Strong industry awareness and business acumen.
8. Excellent verbal and written communication skills and organizational skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Effective communication and interpersonal skills
7. Time management and organizational skills

A minimum of 4 years of sales experience, preferably in luxury retail or a service-related industry, with demonstrated success in managing teams and driving sales performance.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci prides itself on a culture of inclusivity and accessibility, encouraging creativity and innovation. The brand values diversity and is committed to creating an environment where all employees feel empowered and valued.