Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic workplace that values creativity and inclusivity, providing employees with opportunities to contribute to the brand's legacy of excellence and innovation.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding customer expectations.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring high levels of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer service excellence
2. Leadership and team development
3. Product knowledge
4. Networking and client attraction
5. KPI management
6. Operational support
7. Conflict resolution

Preferred candidates will have sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary is $25.00/hour.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment process.

Gucci fosters a community of innovation and inclusivity, encouraging employees to break new ground in the fashion world. The workplace is characterized by a commitment to creativity, collaboration, and continuous learning, with a focus on building trust-based relationships and empowering individuals.