Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative and luxurious designs, Gucci offers an inspiring workplace where creativity and excellence are at the forefront. The brand is committed to fostering a diverse and inclusive environment, ensuring that all employees are valued and empowered to contribute to the company's success.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Act as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer-centric leadership
2. Real-time coaching and feedback
3. Client service excellence
4. Product knowledge
5. Networking and client attraction
6. KPI management
7. Visual merchandising
8. Operational support
9. Conflict resolution

Candidates should possess sales management experience in retail, luxury retail, or a service-related industry, demonstrating a proven ability to enhance customer experiences and achieve sales targets.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within a dynamic and inclusive work environment.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to express their unique talents and perspectives. The company values collaboration, creativity, and a relentless pursuit of excellence, making it an ideal environment for those passionate about fashion and luxury.