Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Gucci offers a dynamic work environment where creativity and passion are highly valued. As an employer, Gucci fosters a culture of inclusivity and professional growth, providing opportunities for employees to excel in their careers.

1. Supervise and guide Client Advisors on the sales floor to ensure a customer-centric approach and drive sales performance.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and conduct training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Exceed individual KPI goals by maintaining high standards of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to deliver positive customer experiences that build loyalty and measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and supervisory skills
3. Strong communication and interpersonal skills
4. Problem-solving and conflict resolution
5. Time management and organizational skills
6. Proficiency in Microsoft Office
7. Ability to work in a fast-paced environment

Previous sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Gucci promotes a culture of inclusivity, creativity, and professional growth. Employees are encouraged to be innovative and collaborative, embodying the brand's values and amplifiers. The company values diversity and provides a supportive environment for all team members.