Gucci Senior Client Advisor

Dallas • USA

Wednesday, September 3, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, which is renowned for its portfolio of iconic brands. As an employer, Gucci fosters an environment that values creativity, innovation, and inclusivity, offering its employees the opportunity to contribute to a legacy of excellence and to be part of a dynamic community that is passionate about redefining fashion.

1. Supervise and guide Client Advisors on the selling floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, facilitating training in collaboration with store management.
5. Act as a role model by delivering exceptional client service, exceeding client expectations, and embodying the Gucci brand values.
6. Demonstrate in-depth knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador and networking within the community.
8. Drive and surpass individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of all products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and client acquisition
5. KPI management
6. Operational support
7. Problem-solving skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The company is committed to fostering a supportive and empowering work environment.

Gucci is dedicated to creating a community of dream-makers who are united by a shared passion for innovation and breaking new ground in the fashion world. The company values a radically client-centric mindset, collaborative working, and an innovative approach to challenges, encouraging employees to take ownership of their roles and contribute to the brand's success.