Gucci Senior Client Advisor
Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability, offering a dynamic work environment where employees are encouraged to express their individuality and contribute to the brand's legacy.
- Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors, collaborating with store management to deliver training aligned with brand initiatives.
- Exemplify exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
- Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
- Act as a Brand Ambassador to attract new clients through community networking.
- Drive and surpass individual KPI goals by maintaining the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Maintain visual display standards in accordance with Gucci's visual guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving challenging client issues.
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to enhance customer experiences that foster loyalty and deliver measurable results.
- Capability to manage competing priorities in a fast-paced environment.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong industry awareness and business acumen.
- Excellent verbal and written communication skills and organizational abilities.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Leadership and supervisory skills
- Customer service excellence
- Product knowledge
- Networking and relationship building
- Sales and KPI management
- Operational management
- Problem-solving abilities
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Bachelor’s Degree in a related field is preferred.
Gucci offers a culture of inclusivity and accessibility, providing opportunities for professional growth and development within the luxury fashion industry.
Gucci fosters a culture that is radically client-centric, promoting a flat, connected, and fast-paced work environment. The company values creativity, ownership, and collaboration, encouraging employees to be innovative and take smart risks. Gucci is committed to inclusivity and accessibility, ensuring a supportive atmosphere for all employees.


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