Gucci Senior Client Advisor

Costa Mesa • USA

Monday, February 2, 2026

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring all employees are empowered to reach their full potential.

1. Supervise and guide Client Advisors to achieve high sales performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring high levels of customer service and quality sales.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer-centric attitude
2. Leadership and coaching
3. Sales and performance management
4. Product knowledge
5. Networking and client attraction
6. Problem-solving and conflict resolution
7. Organizational skills
8. Communication skills
9. Flexibility and adaptability

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. An incentive program is also available, subject to organizational performance.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to be creative and collaborative. The company values a client-centric approach and promotes a work environment where everyone is empowered to contribute to the brand's legacy of excellence.