Gucci Senior Client Advisor

Costa Mesa • USA

Saturday, April 12, 2025

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As a distinguished employer, Gucci is committed to fostering an inclusive and dynamic workplace where innovation and creativity thrive. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

1. Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and supervision
2. Customer service excellence
3. Product knowledge and brand representation
4. Networking and client attraction
5. Operational management
6. Conflict resolution
7. Communication and organizational skills

Sales management experience in retail, luxury retail, or service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K, as well as an incentive program based on individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to be innovative and creative. The company values collaboration and empowers individuals to express their uniqueness, contributing to a dynamic and inspiring work environment.