Gucci Senior Client Advisor

Costa Mesa • USA

Wednesday, January 15, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive and enriching experience for all employees.

1. Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service, demonstrating extensive product knowledge and brand heritage.
6. Attract new clients by acting as a Brand Ambassador and networking within the community.
7. Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
9. Uphold visual display standards in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer service excellence
2. Leadership and team management
3. Sales and KPI achievement
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Organizational and multitasking abilities
7. Networking and relationship building

Candidates should have prior experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $17.10 USD to $19.00 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K, as well as an incentive program based on individual and organizational performance.

Gucci fosters a vibrant and inclusive workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to express themselves and contribute to the brand's legacy of excellence. The company is dedicated to providing a supportive environment where everyone is empowered to reach their full potential.