Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. The brand is renowned for its innovative designs and commitment to excellence. As an employer, Gucci fosters a dynamic and inclusive work environment, encouraging creativity and professional growth.

1. Supervise and guide Client Advisors to achieve high performance and customer-centric service.
2. Collaborate with the Team Manager to provide real-time coaching and feedback.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors.
5. Deliver exceptional client service and act as a role model for brand values.
6. Demonstrate comprehensive knowledge of Gucci products and heritage.
7. Attract new clients through community networking and brand ambassadorship.
8. Manage floor leadership duties, including store opening/closing and associate coverage.
9. Maintain visual display standards in line with Gucci's guidelines.
10. Address and resolve client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge and brand ambassadorship
4. Problem-solving and conflict resolution
5. Organizational and multitasking abilities
6. Networking and relationship building
7. Proficiency in Microsoft Office

Sales management experience in retail, luxury retail, or service-related industry preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, along with opportunities for professional development and growth within the luxury fashion industry.

Gucci prides itself on fostering a community of passionate individuals who are united by a shared vision of innovation and excellence. The workplace culture is characterized by inclusivity, creativity, and a commitment to breaking new ground in the fashion world.