Gucci Senior Client Advisor
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. The brand is renowned for its innovative designs and commitment to excellence. As an employer, Gucci fosters a dynamic and inclusive work environment, encouraging creativity and professional growth.
- Supervise and guide Client Advisors to achieve high performance and customer-centric service.
- Collaborate with the Team Manager to provide real-time coaching and feedback.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors.
- Deliver exceptional client service and act as a role model for brand values.
- Demonstrate comprehensive knowledge of Gucci products and heritage.
- Attract new clients through community networking and brand ambassadorship.
- Manage floor leadership duties, including store opening/closing and associate coverage.
- Maintain visual display standards in line with Gucci's guidelines.
- Address and resolve client issues as the first point of contact.
- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Leadership and team management
- Customer service excellence
- Product knowledge and brand ambassadorship
- Problem-solving and conflict resolution
- Organizational and multitasking abilities
- Networking and relationship building
- Proficiency in Microsoft Office
Sales management experience in retail, luxury retail, or service-related industry preferred.
Bachelor’s Degree in a related field is preferred.
Gucci offers a culture of inclusivity and accessibility, along with opportunities for professional development and growth within the luxury fashion industry.
Gucci prides itself on fostering a community of passionate individuals who are united by a shared vision of innovation and excellence. The workplace culture is characterized by inclusivity, creativity, and a commitment to breaking new ground in the fashion world.


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