Gucci Senior Client Advisor

Coral Gables • USA

Tuesday, February 25, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most sustainable manner. Gucci is committed to fostering a culture of creativity and innovation, offering a dynamic environment for individuals passionate about redefining the boundaries of luxury fashion.

1. Supervise and guide Client Advisors on the selling floor to achieve the highest performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking within the community as a Brand Ambassador.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain the visual display of products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and coaching
3. Product knowledge
4. Networking and client attraction
5. KPI management
6. Operational support
7. Conflict resolution

Candidates should have relevant experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive work environment.

Gucci is dedicated to creating a culture of inclusivity and accessibility, encouraging a diverse and dynamic workforce. The company values creativity, innovation, and collaboration, promoting a flat, connected, and fast-paced working environment where everyone is considered an owner.