Gucci Senior Client Advisor

Columbus • USA

Wednesday, February 26, 2025

Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic workplace that values creativity and diversity. The brand fosters an environment where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
2. Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth within the team.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
7. Attract new clients by being a Brand Ambassador through networking within the community.
8. Drive and exceed individual KPI goals, ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
10. Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
11. Support daily operations of the store when management is not present.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Radically client-centric mindset.
2. Ability to work collaboratively in a flat, connected, and fast-paced environment.
3. Innovative and creative problem-solving skills.
4. Ownership mentality in thoughts, actions, and behaviors.
5. Ability to build trust-based relationships and encourage collaboration.
6. Empowerment of others by providing autonomy and encouraging self-expression.

Sales management experience in retail, luxury retail, or service-related industry preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci's workplace culture is one of inclusivity, creativity, and innovation. The brand encourages a collaborative environment where employees are empowered to express their individuality and contribute to the brand's legacy of excellence. Gucci is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle.