Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is a part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci provides a dynamic and inclusive workplace where employees are encouraged to express their creativity and passion for fashion. As an employer, Gucci is committed to fostering a culture of excellence and collaboration, offering opportunities for professional growth and development within the wider Kering family.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the onboarding and training of Client Advisors, ensuring alignment with brand initiatives.
4. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
5. Maintain extensive knowledge of products and Gucci's history and heritage.
6. Act as a Brand Ambassador to attract new clients through community networking.
7. Manage floor leadership duties, including opening/closing the store and organizing coverage during breaks.
8. Ensure visual display standards are upheld in accordance with Gucci guidelines.
9. Address and resolve difficult client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to enhance customer experiences and build loyalty.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills.
8. Passion for the fashion industry.
9. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client acquisition
5. Operational management
6. Problem-solving
7. Communication and organizational skills

Prior experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci promotes a culture of inclusivity and accessibility, encouraging employees to be innovative and collaborative. The company values diversity and strives to create a workplace where everyone feels empowered to contribute their unique perspectives and talents.