Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. Gucci is celebrated for its innovative designs and commitment to quality, offering a dynamic work environment that fosters creativity and excellence. As an employer, Gucci values diversity and inclusivity, providing opportunities for professional growth and development within a supportive and collaborative atmosphere.

1. Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by networking within the community and acting as a Brand Ambassador.
7. Drive and exceed individual KPI goals through superior customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
9. Maintain visual display standards in accordance with Gucci guidelines.
10. Support store operations in the absence of management and address difficult client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI achievement
4. Product knowledge and brand representation
5. Operational efficiency
6. Problem-solving and conflict resolution
7. Communication and organizational skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusivity.

Gucci fosters a culture of creativity, innovation, and inclusivity. The workplace is dynamic and collaborative, encouraging employees to express their individuality while working towards common goals. Gucci values a client-centric approach and promotes a flat, connected, and fast-paced working environment where everyone is considered an owner of their contributions.