Gucci Senior Client Advisor

Cabazon • USA

Wednesday, February 26, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to quality, Gucci offers a dynamic work environment where creativity and excellence are celebrated. As an employer, Gucci values diversity and inclusivity, fostering a culture where employees are encouraged to express their individuality and contribute to the brand's legacy.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance with a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and conduct training in partnership with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Leadership and coaching
3. Relationship building
4. Sales and customer service
5. Product knowledge
6. Networking
7. Problem-solving
8. Time management
9. Communication
10. Organizational skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $16.50 USD to $18.50 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. An incentive program is also available, subject to individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, promoting a collaborative environment where creativity and innovation thrive. Employees are encouraged to express their individuality and contribute to the brand's legacy, embodying the values of being radically client-centric, relentlessly creative, and accountable achievers.