Gucci Senior Client Advisor

Cabazon • USA

Tuesday, February 11, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive workplace that encourages creativity and innovation. The brand is committed to nurturing talent and providing opportunities for professional growth within a supportive and collaborative environment.

1. Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and assist in training initiatives.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of products and Gucci's history and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring high levels of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Act as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge and brand representation
4. Networking and client attraction
5. Operational efficiency
6. Problem-solving and conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $16.50 USD to $18.50 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, subject to individual and organizational performance.

Gucci is dedicated to creating a culture of inclusivity and accessibility throughout the employee life cycle. The brand values diversity and encourages a collaborative and innovative work environment where everyone is empowered to contribute and grow.