Gucci Senior Client Advisor

Boston • USA

Friday, July 11, 2025

Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Gucci offers a dynamic work environment where creativity and passion thrive. As an employer, Gucci fosters a culture of inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, coordinating training with store management to align with brand initiatives.
5. Exemplify exceptional client service by greeting, listening, and assisting clients to surpass their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to deliver positive customer experiences that build loyalty and achieve measurable results.
4. Capability to manage competing priorities in a fast-paced environment.
5. Proficiency in Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills, along with strong organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and relationship building
5. Sales and KPI management
6. Operational management
7. Problem-solving and conflict resolution

Prior experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is committed to creating a vibrant community of 'Dream-makers' who are passionate about breaking new ground in the fashion world. The company values inclusivity, accessibility, and continuous learning, encouraging employees to express their unique talents and grow within the organization.