Gucci Senior Client Advisor

Boston • USA

Wednesday, June 18, 2025

Gucci, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to quality, Gucci offers an inspiring work environment where creativity and excellence are celebrated. As part of the Kering family, employees benefit from the resources and opportunities of a global conglomerate while contributing to the legacy of a brand synonymous with luxury and style.

1. Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
2. Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth within the team.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
7. Attract new clients by being a Brand Ambassador through networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
10. Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
11. Support the daily operations of the store when management is not present.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

1. Relationship building
2. Customer service excellence
3. Sales leadership
4. Product knowledge
5. Networking
6. Operational management
7. Problem-solving
8. Communication
9. Organizational skills
10. Flexibility

Candidates should possess significant experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees with disabilities. Employees enjoy being part of a community that values diversity and innovation.

Gucci fosters a dynamic and inclusive workplace culture where creativity and innovation are at the forefront. Employees are encouraged to express their individuality while working collaboratively to push the boundaries of fashion. As part of the Kering Group, Gucci champions diversity, sustainability, and empowerment within the fashion industry.