Gucci Senior Client Advisor

Boston • USA

Thursday, January 16, 2025

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and luxurious fashion offerings. As part of Kering, a global luxury group, Gucci benefits from a rich heritage and a commitment to sustainability and creativity. Gucci is dedicated to fostering a diverse and inclusive workplace where employees are empowered to express their individuality and contribute to the brand's legacy.

1. Supervise and guide Client Advisors on the sales floor to ensure a customer-centric approach and drive sales.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and representing Gucci as a Brand Ambassador.
6. Attract new clients through community networking and exceed individual KPI goals.
7. Perform floor leadership duties, including opening/closing the store and managing floor coverage.
8. Maintain visual display standards in accordance with Gucci's guidelines.
9. Support daily store operations in the absence of management.
10. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI management
4. Training and development
5. Problem-solving and conflict resolution
6. Networking and relationship building
7. Visual merchandising
8. Operational management

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates during the application and interview process.

Gucci fosters a culture that values creativity, inclusivity, and accessibility. The brand encourages a client-centric mindset and promotes collaborative working methods that are flat, connected, and fast. Gucci values innovation and ownership, empowering employees to express their uniqueness and contribute to the brand's success.