Gucci Senior Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is dedicated to fostering a culture of creativity, innovation, and inclusivity, offering employees the opportunity to be part of a dynamic and forward-thinking team.

1. Supervise and guide Client Advisors on the sales floor to achieve the highest performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding customer expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by embodying the role of a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
9. Manage floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the initial point of contact for resolving complex client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry is preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance optimization
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Effective communication and interpersonal skills
7. Time management and organizational skills

Candidates should have prior experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is committed to creating a workplace culture that is inclusive, innovative, and collaborative. Employees are encouraged to express their individuality and creativity, contributing to a vibrant community that values diversity and teamwork.