Gucci Senior Client Advisor

Austin • USA

Wednesday, January 14, 2026

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and Italian craftsmanship, Gucci offers an inspiring workplace where creativity and passion are at the forefront. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

1. Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by providing exceptional client service and promoting Gucci's values.
6. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
7. Perform floor leadership duties, including opening/closing the store and organizing coverage.
8. Contribute to maintaining the visual display of products according to Gucci standards.
9. Support daily store operations in the absence of management.
10. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and coaching
3. Relationship building
4. Sales and KPI management
5. Problem-solving
6. Communication and organizational skills
7. Adaptability and flexibility

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing employees with opportunities for growth and development within the luxury fashion industry.

Gucci fosters a dynamic and inspiring workplace culture, emphasizing creativity, innovation, and collaboration. Employees are encouraged to be radically client-centric, relentlessly creative, and to approach challenges with an innovative mindset. The company values diversity and inclusivity, ensuring a supportive environment where everyone can thrive.