Gucci Senior Client Advisor

Gucci, a renowned name in luxury fashion, is part of the prestigious Kering Group, which encompasses a portfolio of powerful luxury brands. As an employer, Gucci is committed to fostering an environment of creativity, innovation, and inclusivity, providing employees with the opportunity to contribute to the brand's legacy while developing their careers in a dynamic and supportive setting.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing coverage for associates.
10. Contribute to maintaining the visual display of products in line with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client acquisition
5. Visual merchandising
6. Problem-solving and conflict resolution

Preferred experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for career advancement, professional development, and a supportive work environment that values diversity and inclusivity.

Gucci fosters a culture of innovation, creativity, and inclusivity, encouraging employees to express their individuality while working collaboratively to achieve the brand's goals. The workplace is characterized by a dynamic and fast-paced environment where every team member is empowered to contribute to Gucci's success.