Gucci Senior Client Advisor

Austin • USA

Friday, July 18, 2025

Gucci, a distinguished entity within the Kering Group, is a globally renowned luxury fashion brand celebrated for its innovative designs and exceptional craftsmanship. As part of the Kering conglomerate, Gucci benefits from a heritage of excellence and a commitment to sustainability and creativity. The brand offers an inspiring work environment where employees are encouraged to push boundaries and redefine luxury fashion.

1. Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach, driving sales as a leader.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service, greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by being a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of all products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Sales performance management
6. Operational oversight
7. Problem-solving and conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation. The brand values collaboration and empowers employees to express their individuality while working towards common goals. Gucci is committed to sustainability and ethical practices, creating a positive impact on the community and the environment.