Gucci Senior Client Advisor

Gucci is a leading Italian luxury house known for its craftsmanship, bold creativity and global retail network. As part of the Kering group, the brand combines heritage and innovation with rigorous standards for client service and in-store experience, offering significant opportunities for professional development within an international luxury ecosystem.

1. Supervise and guide Client Advisors on the sales floor to maximize performance and ensure a client-centric retail experience.
2. Partner with the Team Manager to deliver real-time coaching, feedback and development to achieve business and category targets.
3. Onboard and train new Client Advisors to ensure consistent, branded induction and clear understanding of brand initiatives.
4. Act as a role model in delivering exceptional client service: greet, listen and assist clients to exceed their shopping needs.
5. Demonstrate expert product knowledge and an informed understanding of Gucci heritage to support client conversations and sales.
6. Generate and cultivate new client relationships through community networking and brand ambassadorship.
7. Drive and exceed individual and team KPI goals through high-quality service and sales execution.
8. Perform floor leadership duties including opening/closing the boutique, organizing coverage during breaks and supporting store operations in management’s absence.
9. Maintain visual merchandising standards and contribute to the presentation of product in accordance with Gucci guidelines.
10. Serve as first point of escalation for complex client issues, resolving conflicts with professionalism and discretion.

1. Sales management experience in retail, luxury retail or a service-related industry preferred.
2. Proven ability to deliver outstanding customer experiences that build loyalty and produce measurable sales results.
3. Demonstrated capability to manage competing priorities in a fast-paced retail environment.
4. Strong verbal and written communication skills, excellent organizational capabilities and business acumen.
5. Flexibility to work a retail schedule, including evenings, weekends and holidays.
6. Qualified candidates must have the proper work authorization to work in the United States.

1. Clienteling and in-store sales leadership
2. Coaching and team development
3. Visual merchandising (adherence to brand visual standards)
4. Product knowledge of luxury fashion and brand heritage
5. Networking and community engagement
6. Microsoft Word
7. Microsoft Excel
8. Microsoft PowerPoint
9. Microsoft Outlook
10. Strong verbal and written communication

Experience in sales management or supervisory roles within retail—ideally luxury retail—or a service-related industry is preferred, with a demonstrable track record of driving KPIs and delivering high-quality client experiences.

Bachelor’s degree in a related field preferred.

Gucci fosters a creative, high-performance culture that values heritage, innovation and impeccable client service. The workplace emphasizes diversity, inclusion and professional development within the global Kering group, encouraging employees to be brand ambassadors in their communities.