Gucci Senior Client Advisor

Atlanta • USA

Tuesday, March 18, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability. The brand fosters an inclusive and dynamic work environment where creativity and diversity are celebrated, offering employees the opportunity to be part of a legacy of excellence and forward-thinking fashion.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance with a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors, coordinating training with store management.
5. Provide exemplary client service, acting as a role model and brand ambassador to attract new clients and exceed individual KPI goals.
6. Oversee floor leadership duties, including opening/closing the store and managing floor coverage.
7. Maintain visual display standards in line with Gucci's guidelines.
8. Support daily store operations in the absence of management and address challenging client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to enhance customer experiences that build loyalty and deliver measurable results.
4. Capability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance-driven mindset
4. Effective communication
5. Organizational and multitasking abilities
6. Problem-solving and conflict resolution
7. Networking and relationship building

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci's workplace culture is characterized by its commitment to inclusivity, accessibility, and innovation. The brand encourages a collaborative environment where employees are empowered to express their individuality and creativity. Gucci values continuous learning and development, fostering a community of passionate individuals dedicated to pushing the boundaries of fashion.