Gucci Retail Performance Manager

New York • USA

Wednesday, February 25, 2026

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a culture of innovation and excellence, providing employees with opportunities to thrive in a dynamic and creative environment. The brand is committed to inclusivity and accessibility, ensuring a supportive workplace for all.

1. Embed Gucci’s client experience and luxury service standards into daily store execution, ensuring consistent delivery across markets.
2. Translate global and regional client experience expectations into clear, measurable, and observable behaviors.
3. Partner cross-functionally with Commercial Leaders, Retail Training, Retail Operations, and Client Engagement to operationalize standards through tools, routines, and field execution.
4. Oversee regional Mystery Shopping and NPS programs to assess the standard of luxury retail execution and client experience.
5. Synthesize qualitative client experience feedback and quantitative data to identify gaps and priorities at market and store-level.
6. Create action plans leveraging VOC feedback and insights to drive improvement in client experience and store execution.
7. Own the regional governance for the suite of retail tools, dashboards, and platforms, ensuring alignment with global standards.
8. Drive adoption and consistent usage across markets, partnering with Commercial Leaders and field teams to embed tools into daily store routines.
9. Monitor utilization and impact, translating regional store feedback into structured recommendations for the global team.
10. Activate regional recognition programs and commercial contests and initiatives aligned to strategic commercial and client experience priorities.
11. Oversee end-to-end execution, including framework, tracking, communication, and prize fulfillment.
12. Analyze program effectiveness to identify winning behaviors, measure commercial impact, and build a scalable playbook for future initiatives.

1. 5-7+ years of experience in luxury retail, with direct experience in store management, client experience execution, and regional or field-facing roles.
2. Deep understanding of luxury service standards, omnichannel client experience, and sales floor dynamics that drive measurable commercial impact.
3. Strong analytical capability to analyze qualitative and quantitative data to interpret results, derive insights, identify opportunities, and create action plans.
4. Proven track record of cross-functional project management success, with experience in rolling out retail initiatives, tools, and frameworks across markets.
5. Exceptional communication and stakeholder management skills, with the ability to influence decision-making and drive organizational change.
6. Demonstrated ability to partner with and influence Store Directors, Market Directors, Commercial Leadership, and field-facing retail partners.
7. Highly organized with strong attention to detail and an entrepreneurial, continuous improvement mindset.

1. Analytical skills
2. Project management
3. Communication and stakeholder management
4. Organizational skills
5. Attention to detail
6. Entrepreneurial mindset

5-7+ years of experience in luxury retail, particularly in store management and client experience execution.

A reasonable estimate of the current base salary range is $110,000 to $120,000.

Gucci offers a culture of inclusivity and accessibility, providing a supportive workplace for all employees.

Gucci fosters a community of passionate individuals united by the goal of breaking new ground in the fashion world. The workplace culture is innovative and supportive, encouraging employees to thrive and contribute to the brand's legacy of excellence.