Gucci Operations Manager

Toronto • Canada

Monday, June 23, 2025

Gucci, a distinguished name in the luxury fashion industry, is a part of the Kering Group, a global leader in apparel and accessories. Gucci is renowned for its innovative design and impeccable craftsmanship. As an employer, Gucci fosters a culture of creativity and excellence, offering a dynamic and inclusive environment for its employees to thrive.

1. Lead the store operations team and manage processes to ensure efficient stockroom operations and accurate inventory.
2. Support the selling process by providing exceptional service to clients.
3. Drive operational excellence across all store functions.
4. Evaluate operations with a commercial mindset and propose strategic improvements.
5. Train new hires and existing staff on operating policies and procedures.
6. Coach and develop direct reports in operations, customer service, and sales support.
7. Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, and Accounts Payable.
8. Serve as a leader to the store team, partnering with the Store Director and Associate Store Director to execute operational and service standards.
9. Create a positive and united work environment among all staff.
10. Function as Manager on Duty, assist with floor coverage, client purchases, and store opening and closing.
11. Support shipping and receiving processes and resolve issues as needed.
12. Ensure timely movement of merchandise and adherence to procedures.
13. Oversee store cycle counts, scheduled inventories, and reconciliation.
14. Identify and resolve operational process problems.
15. Maintain clear and accurate operations documents and procedures.
16. Communicate discrepancies and issues to management.
17. Process repairs and damages according to company guidelines.
18. Assist with the physical maintenance of the boutique.
19. Order supplies for the office and store as needed.

1. Minimum of 5 - 7 years of operations experience in retail, luxury retail, or a service-related industry, preferably in a supervisory role.
2. Bachelor’s Degree is preferred.
3. Work authorization to work in Canada.

1. Excellent written and communication skills.
2. Ability to analyze information, identify business priorities, problem solve, and manage multiple tasks in a fast-paced environment.
3. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
4. Excellent organizational skills.
5. Experience with technology to utilize internal retail systems and shipping software programs.

A minimum of 5 - 7 years of operations experience in retail, luxury retail, or a service-related industry, preferably in a supervisory role.

Bachelor’s Degree is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations to assist with any part of the application and interview process.

Gucci is committed to fostering a radically client-centric environment, promoting flat, connected, and fast ways of working. The company encourages relentless creativity and ownership, ensuring every team member contributes to the brand's legacy of innovation and excellence.