Gucci Operations Manager

McLean • USA

Tuesday, November 4, 2025

Gucci, a prestigious name in the luxury fashion industry, operates under the umbrella of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Gucci offers a dynamic work environment where creativity and operational expertise are highly valued.

1. Lead and develop operational excellence across all store functions.
2. Evaluate and propose strategic improvements with a commercial focus.
3. Train new hires and existing staff on operational policies and procedures.
4. Coach and develop team members in operations, customer service, and sales support.
5. Collaborate with corporate departments such as Operations, Inventory Planning, and Accounts Payable.
6. Serve as a leader to the store team, partnering with Store Director and Associate Store Director.
7. Create a positive and cohesive work environment.
8. Function as Manager on Duty, assisting with floor coverage and client purchases.
9. Support shipping and receiving processes, resolving issues promptly.
10. Ensure accurate and organized store inventory, overseeing cycle counts and scheduled inventories.
11. Identify and resolve operational process issues.
12. Maintain clear and accurate operational documents and procedures.
13. Communicate discrepancies and issues to management immediately.
14. Process repairs and damages according to company guidelines.
15. Assist with the physical maintenance of the boutique.
16. Order supplies for the office and store as needed.

1. Minimum of 5-7 years of operations experience in retail, luxury retail, or service-related industry, preferably in a supervisory role.
2. Bachelor’s Degree preferred.
3. Excellent written and communication skills.
4. Ability to analyze information, identify business priorities, and manage multiple tasks in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Excellent organizational skills.
7. Experience with internal retail systems and shipping software programs.
8. Ability to assist in training new Team Managers - Operations in other locations.
9. Willingness to travel and assist in store openings, closures, and remodels within the region.

1. Operational leadership
2. Strategic evaluation
3. Staff training and development
4. Customer service excellence
5. Inventory management
6. Problem-solving
7. Organizational skills
8. Technological proficiency

A minimum of 5-7 years in operations within retail, luxury retail, or a service-related industry, with supervisory experience preferred.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, where employees are encouraged to innovate and collaborate. The brand values diversity and is committed to creating a supportive environment for all team members.