Gucci Operations Manager

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability, offering a dynamic and inclusive work environment that fosters professional growth and development.

1. Lead and develop the store operations team to ensure operational excellence.
2. Evaluate and enhance store operations with a strategic, commercial approach.
3. Train new and existing staff on operational policies and procedures.
4. Coach and develop team members in operations, customer service, and sales support.
5. Collaborate with corporate departments such as Operations, Inventory Planning, and Accounts Payable.
6. Serve as a leader and partner with the Store Director to execute operational and service standards.
7. Create a positive and cohesive work environment among staff.
8. Function as Manager on Duty, assisting with floor coverage and client transactions.
9. Oversee shipping and receiving processes and resolve any related issues.
10. Ensure accurate and organized store inventory through cycle counts and scheduled inventories.
11. Identify and resolve operational process issues promptly.
12. Maintain clear and accurate operational documentation.
13. Communicate discrepancies and issues to management immediately.
14. Process repairs and damages according to company guidelines.
15. Assist with the physical maintenance of the boutique.
16. Order supplies for the office and store as needed.

1. Minimum of 5 - 7 years of operations experience in retail, luxury retail, or a service-related industry, preferably in a supervisory role.
2. Bachelor’s Degree preferred.

1. Excellent written and verbal communication skills.
2. Ability to analyze information, identify business priorities, and manage multiple tasks in a fast-paced environment.
3. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
4. Strong organizational skills.
5. Experience with technology for internal retail systems and shipping software programs.
6. Ability to train new Team Managers - Operations and support teams.
7. Willingness to travel and assist with store openings, closures, and remodels.

Minimum of 5 - 7 years in operations within retail or luxury retail environments, preferably in a supervisory capacity.

Bachelor’s Degree preferred.

Base salary range of $99,000 - $110,000/year, plus bonus potential and possible commissions.

Comprehensive benefits package including medical, dental, vision, paid time off, and 401K.

Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals dedicated to innovation and excellence in the fashion industry. The workplace environment is collaborative and supportive, with a focus on breaking new ground in fashion and beyond.