Gucci Operations Manager

Boston • USA

Tuesday, September 2, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability. The brand offers a dynamic work environment where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Lead and develop operational excellence across all store aspects.
2. Evaluate operations with a commercial mindset and propose strategic improvements.
3. Train new hires and existing staff on operating policies and procedures.
4. Coach and develop direct reports in operations, customer service, and sales support.
5. Liaise with corporate departments such as Operations, Inventory Planning, and Accounts Payable.
6. Serve as a leader to the store team, partnering with Store Director and Associate Store Director.
7. Create a positive and united work environment.
8. Function as Manager on Duty, assist with floor coverage, and manage store opening and closing.
9. Support shipping and receiving processes, resolving issues as they arise.
10. Ensure timely movement of merchandise and adherence to procedures and guidelines.
11. Oversee store cycle counts, scheduled inventories, and reconciliation.
12. Identify and resolve operational process problems.
13. Maintain clear and accurate operations documents and procedures.
14. Communicate discrepancies and issues to management.
15. Process repairs and damages according to company guidelines.
16. Assist with the physical maintenance of the boutique.
17. Order supplies for the office and store as needed.

1. Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry, preferably in a supervisory role.
2. Bachelor’s Degree is preferred.
3. Work authorization in the United States.

1. Excellent written and communication skills.
2. Ability to analyze information, identify business priorities, problem solve, and manage multiple tasks in a fast-paced environment.
3. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
4. Excellent organizational skills.
5. Experience with technology to utilize internal retail systems and shipping software programs.

Minimum of 5 - 7 years in operations within retail, luxury retail, or a service-related industry, preferably in a supervisory role.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations during the application and interview process.

Gucci fosters a community of individuals united by a passion for innovation and breaking new ground in the fashion world. The workplace culture is inclusive, encouraging creativity and individuality while promoting a collaborative environment.