Gucci Operations Controller
Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, which houses a portfolio of powerful brands. As an employer, Gucci is renowned for fostering a dynamic and inclusive work environment that encourages creativity and innovation. Employees are part of a community that values passion, excellence, and the continuous pursuit of breaking new ground in the fashion world.
- Serve as a Gucci Ambassador by welcoming clients and directing them to available Client Advisors.
- Support the sales team in delivering an exceptional client experience.
- Assist in preparing for VIP client appointments and managing transactions.
- Provide dressing room support and facilitate client interactions.
- Manage the packing and payment process, including store transfer requests and product inquiries.
- Accurately capture and manage client data to ensure transaction completeness.
- Assist with inventory management, including stock pulling and reconciliation tasks.
- Escalate return and exchange paperwork to management for processing.
- Maintain comprehensive knowledge of Gucci products and company policies.
- Bachelor’s Degree preferred.
- Minimum of 2 years of experience in luxury retail, hospitality, or customer service.
- Experience with POS systems is advantageous.
- Strong interpersonal and communication skills.
- Understanding of customer service priorities and needs.
- Ability to multitask and maintain attention to detail.
- Proficiency in Microsoft Word and Outlook.
- Flexibility to work evenings, weekends, and holidays.
- Client-centric mindset with excellent communication abilities.
- Ability to work collaboratively in a fast-paced environment.
- Creative problem-solving skills.
- Accountability and performance-driven attitude.
- Ability to build trust-based relationships and encourage collaboration.
At least 2 years of experience in luxury retail, hospitality, or a customer service-related industry is required.
Bachelor’s Degree preferred.
A reasonable estimate of the current base salary range is $21.00 USD to $23.00 USD per hour.
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations to assist with the application and interview process.
Gucci fosters a culture that is radically client-centric, promoting flat, connected, and fast ways of working. The company values creativity, ownership, and continuous learning, encouraging employees to be innovative and collaborative.


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