Gucci Operations Controller

New York • USA

Saturday, March 15, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, which houses a portfolio of powerful brands. As an employer, Gucci is renowned for fostering a dynamic and inclusive work environment that encourages creativity and innovation. Employees are part of a community that values passion, excellence, and the continuous pursuit of breaking new ground in the fashion world.

1. Serve as a Gucci Ambassador by welcoming clients and directing them to available Client Advisors.
2. Support the sales team in delivering an exceptional client experience.
3. Assist in preparing for VIP client appointments and managing transactions.
4. Provide dressing room support and facilitate client interactions.
5. Manage the packing and payment process, including store transfer requests and product inquiries.
6. Accurately capture and manage client data to ensure transaction completeness.
7. Assist with inventory management, including stock pulling and reconciliation tasks.
8. Escalate return and exchange paperwork to management for processing.
9. Maintain comprehensive knowledge of Gucci products and company policies.

1. Bachelor’s Degree preferred.
2. Minimum of 2 years of experience in luxury retail, hospitality, or customer service.
3. Experience with POS systems is advantageous.
4. Strong interpersonal and communication skills.
5. Understanding of customer service priorities and needs.
6. Ability to multitask and maintain attention to detail.
7. Proficiency in Microsoft Word and Outlook.
8. Flexibility to work evenings, weekends, and holidays.

1. Client-centric mindset with excellent communication abilities.
2. Ability to work collaboratively in a fast-paced environment.
3. Creative problem-solving skills.
4. Accountability and performance-driven attitude.
5. Ability to build trust-based relationships and encourage collaboration.

At least 2 years of experience in luxury retail, hospitality, or a customer service-related industry is required.

Bachelor’s Degree preferred.

A reasonable estimate of the current base salary range is $21.00 USD to $23.00 USD per hour.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations to assist with the application and interview process.

Gucci fosters a culture that is radically client-centric, promoting flat, connected, and fast ways of working. The company values creativity, ownership, and continuous learning, encouraging employees to be innovative and collaborative.