Gucci Lead Client Advisor

Gucci, a distinguished member of the Kering Group, epitomizes the zenith of Italian craftsmanship and luxury fashion. Known for its eclectic, contemporary, and romantic designs, Gucci has redefined modern luxury under the visionary leadership of Creative Director Alessandro Michele. As part of Kering, a global luxury conglomerate, Gucci benefits from a rich heritage and a commitment to innovation, making it one of the most coveted fashion houses worldwide.

1. Serve as a role model by delivering exceptional client service, demonstrating extensive knowledge of Gucci products, history, and heritage.
2. Lead by example in providing best-in-class client service.
3. Support floor leadership duties, including opening and closing the store and managing floor coverage.
4. Act as the first point of contact for resolving challenging client issues.
5. Assist store management in achieving store KPI goals through quality sales and a strong floor presence.
6. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
7. Attract new clients by networking within the community as a Brand Ambassador.
8. Maintain an organized client book, regularly contacting clients and following up on sales or client requests.
9. Consistently achieve or exceed individual and store sales goals.
10. Drive individual KPI goals by ensuring the highest level of customer service and sales quality.
11. Capture meaningful customer data using company CRM tools to build relationships and personalize client development opportunities.
12. Collaborate with colleagues to ensure a consistent exceptional experience and a positive working environment.
13. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
14. Contribute to the visual display of products in accordance with Gucci standards.
15. Maintain a neat and organized stock room and understock area.
16. Adhere to Gucci image standards and grooming guidelines.

1. 4+ years of sales experience, preferably in a similar role or customer service setting.
2. Previous experience supervising staff and organizing team schedules.
3. Proven ability to drive and exceed individual and store results.
4. Proven ability to build lasting relationships with customers and coworkers.

1. Excellent communication skills, both oral and written.
2. Ability to handle multiple tasks simultaneously.
3. Ability to communicate and analyze business needs and trends with senior leadership.
4. Adaptability to a fast-moving and dynamic environment.
5. High flexibility and ability to adapt to different customers.
6. Ability to work a flexible schedule, including evenings, weekends, and holidays.

A minimum of 4 years in sales or a customer service role, with supervisory experience preferred.

Comprehensive benefits package including health, dental, and vision insurance, employee discounts, and opportunities for career advancement within the Kering Group.

Gucci fosters a dynamic and inclusive workplace culture that values creativity, collaboration, and innovation. Employees are encouraged to express their individuality while contributing to the brand's legacy of excellence and luxury.