Gucci Lead Client Advisor

Las Vegas • USA

Tuesday, December 17, 2024

Gucci, a prestigious brand under the global luxury conglomerate Kering, is renowned for its innovative fashion and exceptional craftsmanship. As an employer, Gucci fosters a dynamic and inclusive environment, encouraging creativity and collaboration among its workforce. Kering, the parent company, supports its brands with a commitment to sustainable luxury and a focus on empowering talent across the globe.

1. Supervise and guide Client Advisors on the sales floor to ensure top performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking within the community as a Brand Ambassador.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Client relationship building
3. Sales and performance management
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Communication and interpersonal skills
7. Organizational and multitasking abilities

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within a global luxury brand.

Gucci's workplace culture is characterized by a commitment to inclusivity, creativity, and innovation. The brand values collaboration and encourages employees to express their individuality while working towards common goals. As part of Kering, Gucci is dedicated to sustainable practices and empowering its workforce to contribute to the brand's legacy of excellence.