Gucci

Lead Client Advisor

Gucci is a renowned luxury fashion brand known for its innovative designs and high-quality products. As part of the Kering Group, Gucci is committed to creating a diverse and inclusive workplace that fosters creativity and collaboration.

1. Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude.
2. Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth within the team.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by providing an exceptional client service experience.
6. Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
7. Attract new clients by being a Brand Ambassador through networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
10. Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
11. Support the daily operations of the store when management is not present.
12. Act as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
10. Qualified candidates must have the proper work authorization to work in the United States.

1. Relationship building
2. Customer service
3. Sales leadership
4. Coaching and mentoring
5. Product knowledge
6. Networking
7. Visual merchandising
8. Problem-solving

Sales management experience in retail, luxury retail, or service-related industry preferred.

Bachelor’s Degree in a related field is preferred.

Gucci is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle.

Gucci fosters a community of people united by a passion for breaking new ground in the fashion world and beyond. The workplace is inclusive and accessible, promoting creativity and collaboration.