Gucci Lead Client Advisor

Dallas • USA

Monday, December 30, 2024

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity, innovation, and inclusivity. The brand is dedicated to nurturing talent and providing opportunities for professional growth within a dynamic and inspiring environment.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by serving as a Brand Ambassador and networking within the community.
7. Drive and exceed individual KPI goals through superior customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
9. Uphold Gucci's visual standards in product displays.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Client-centric mindset
2. Leadership and supervisory skills
3. Excellent communication and interpersonal skills
4. Strong organizational skills
5. Proficiency in Microsoft Office
6. Ability to work in a fast-paced environment
7. Problem-solving skills
8. Networking and relationship-building skills

Previous experience in sales management within retail, luxury retail, or a service-oriented industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, designed to support the well-being and professional growth of its employees.

Gucci prides itself on a workplace culture that is inclusive, innovative, and collaborative. The brand encourages a flat, connected, and fast-paced working environment where creativity and ownership are highly valued. Employees are empowered to express their individuality and contribute to the brand's legacy of excellence.