Gucci Department Manager

Serris • France

Tuesday, March 18, 2025

Gucci, a venerated name in the fashion industry, is renowned for its innovative and progressive approach to luxury. As part of the Kering Group, a global leader in apparel and accessories, Gucci stands at the forefront of fashion, offering products that are eclectic, contemporary, and romantic. The brand is celebrated for its unparalleled Italian craftsmanship and meticulous attention to detail, making it one of the most coveted fashion houses worldwide.

1. Guide and inspire the team to deliver superior performance through a client-focused approach, ensuring excellence in customer experience and sales ceremonies.
2. Lead and coach the team in real-time on the sales floor, conducting briefings and coaching sessions to achieve sales targets across all product categories.
3. Act as an ambassador for the brand, embodying and promoting Gucci's values and standards.
4. Ensure a professional and supportive work environment, fostering mutual trust to achieve superior results through exemplary management.
5. Provide regular feedback and support to the team to ensure their growth, motivation, and alignment with the company's culture.
6. Conduct monthly evaluations and implement action plans to enhance performance as needed.
7. Serve as a liaison between the Boutique Director and Human Resources on all HR matters concerning the team.
8. Support store openings and closings as required.
9. Deliver strategic and tailored communication during morning briefings to align with daily objectives.
10. Develop and support the team on the sales floor to enable them to sell across all product categories.
11. Inspire and guide the team to offer a unique client experience in the boutique, ensuring customer reception is a fundamental aspect for all sales associates.
12. Ensure the team is committed to client loyalty and long-term commercial relationships.
13. Utilize available tools to train and retain the sales team and expand the client portfolio.
14. Coordinate client development activities with the team to achieve commercial objectives.
15. Evaluate sales associates' performance, working with them on client-related matters to achieve excellence.
16. Coordinate client flow in the boutique, ensuring exceptional customer service.
17. Monitor sales performance by product category and proactively implement actions to meet the boutique's commercial objectives.
18. Collaborate closely with the Boutique Director and merchandising team to provide real-time feedback on sold products, stock status, and specific client requests to drive revenue.
19. Ensure all sales associates develop product knowledge across all categories through available training programs.

1. Proven experience in team management within a luxury retail environment.
2. Strong understanding of clienteling and customer relationship management.
3. Ability to lead and inspire a team to achieve sales targets.

1. Exceptional leadership and coaching abilities.
2. Strong communication and interpersonal skills.
3. Proficiency in client relationship management.
4. Strategic thinking and problem-solving skills.

Significant experience in a managerial role within a luxury retail setting is required.

Bachelor's degree in Business, Fashion, or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Gucci fosters a diverse and inclusive workplace, embracing differences in gender, age, nationality, culture, religious beliefs, and sexual orientation. This diversity enriches the work environment, allowing individuals to express their talents both individually and collectively, enhancing the brand's adaptability in a changing world. As an equal opportunity employer, Gucci welcomes applications from all qualified candidates regardless of their background.