Gucci Customer Service Specialist

Gucci, a prestigious name in the luxury fashion industry, was established in Florence, Italy, in 1921. As part of the esteemed Kering Group, Gucci is recognized for its commitment to redefining luxury through creativity, Italian craftsmanship, and innovation. The brand is dedicated to fostering a diverse workforce and offers a dynamic environment for professionals to thrive.

1. Monitor daily orders and shipments, addressing discrepancies and managing stock rebalancing.
2. Manage customer master data and oversee warehouse movements.
3. Engage with customers directly and indirectly to handle order requests and returns, ensuring exceptional service and resolving inquiries.
4. Collaborate with various departments to align with customer expectations.
5. Work with operational teams to ensure compliance with international documentation and regulations for inbound and outbound flows.

1. Enrollment in the protected categories list L.68/99 art.8 (disability equal to or greater than 46%).
2. Minimum of 2 years experience in customer service or a customer-facing role, preferably within the fashion or luxury sector.
3. Diploma in languages or a degree in economics or related fields.

1. Proficiency in Microsoft Office Suite and Business Intelligence tools for reporting and KPI generation.
2. Experience with SAP.
3. Strong analytical capabilities.
4. Results-oriented with attention to detail and ability to meet deadlines.
5. Fluency in Italian and English, with additional languages considered an advantage.

A minimum of 2 years in customer service or a customer-facing department, ideally in the fashion or luxury industry.

Diploma in languages or a degree in economics or related fields.

Gucci offers an inclusive and diverse work environment, encouraging personal and professional growth within the luxury fashion industry.

Gucci values diversity in all its forms, believing it enriches the workplace and fosters talent expression. The brand is dedicated to creating an inclusive environment that adapts to a changing world, welcoming applications from all qualified candidates.