Gucci Customer Service Intern

Paris • France

Wednesday, April 23, 2025

Gucci, a venerated name in the luxury fashion industry, is renowned for its innovative and progressive approach to modern fashion. The brand has redefined luxury in the 21st century, establishing itself as one of the most coveted fashion houses globally. Gucci's products are celebrated for their eclectic, contemporary, and romantic designs, embodying the pinnacle of Italian craftsmanship with unparalleled quality and meticulous attention to detail. As part of the Kering Group, a global leader in apparel and accessories, Gucci benefits from being part of a prestigious portfolio of luxury, sport, and lifestyle brands.

1. Manage service request tickets and ensure their prompt resolution.
2. Analyze customer complaints to provide optimal service.
3. Handle customer disputes and track customer requests.
4. Monitor and control the reasonable resolution time of tickets to ensure customer satisfaction.
5. Collaborate directly with the Product Care Front Office and back-office teams.
6. Maintain constant communication with the Product Care Front Office to report potential quality issues or product defects.
7. Manage customer complaints related to repairs, impacting their experience with the brand.
8. Coordinate with Customer Service for complaints that may escalate into disputes.

1. Bachelor's or Master's degree in Business or related field.
2. Fluent in English; proficiency in a third language is appreciated.
3. Professional presentation and excellent interpersonal skills.
4. Strong listening abilities, versatility, and a keen sense of product and fashion sensitivity.

1. Knowledge of Gucci products.
2. Mastery of customer approach, with a constant focus on customer needs and satisfaction.
3. Flexibility and organizational skills.
4. Excellent interpersonal skills.
5. Fluent in English.

No specific experience required, but familiarity with luxury fashion and customer service is advantageous.

Bachelor's or Master's degree in Business or related field.

Compensation is based on the level of study.

Internship agreement required. Duration of the internship is 4 to 6 months.

Gucci is committed to fostering a diverse workforce, believing that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. This diversity opens opportunities for individuals to express their talents both individually and collectively, enhancing the company's adaptability in a changing world. As an equal opportunity employer, Gucci welcomes and considers applications from all qualified candidates, regardless of their backgrounds.