Gucci Client Engagement Manager

London • UK

Tuesday, August 5, 2025

Gucci, an emblem of influential, innovative, and progressive fashion, has redefined luxury for the 21st century, solidifying its status as one of the world's most coveted fashion houses. Known for its eclectic, contemporary, and romantic designs, Gucci epitomizes the pinnacle of Italian craftsmanship, renowned for its unparalleled quality and meticulous attention to detail. As part of the esteemed Kering Group, a global leader in apparel and accessories, Gucci benefits from a portfolio of powerful luxury, sport, and lifestyle brands.

1. Collaborate with the General Manager, Northern Europe, to develop and implement strategic vision and seasonal plans for Gucci Client Engagement in Northern Europe.
2. Provide thought leadership and establish a visible connection to the client landscape across Northern Europe, maintaining relationships with key partners and exploring new collaborative opportunities.
3. Ensure seamless collaboration with Northern Europe Retail Area Managers, integrating client activities and keeping the retail community informed and engaged.
4. Be present and visible to in-store teams, coaching and supporting them to cultivate a client-oriented mindset.
5. Partner with retail functions to develop action plans for key clients, enhancing retention, repurchase, and commercial returns, particularly in the high-end category.
6. Work collaboratively with the EMEA Client Engagement Team to align Northern Europe client engagement activities with broader strategic objectives.
7. Coordinate with Northern Europe Product and Visual Merchandising functions to align client activities with product focus, volume flow, and visual guidelines.
8. Collaborate cross-functionally with the Northern Europe Brand Communications team to ensure consistency with activation strategies and alignment of key brand, product, and client moments.
9. Inspire, lead, and manage a Client Engagement team, providing guidance and support for professional development and ensuring clarity on strategic vision and roles.
10. Provide timely updates to the broader Gucci business on Northern Europe client strategies, activations, and results.
11. Manage and communicate the Gucci Northern Europe Client Engagement budget accurately.

1. Previous experience in Client Engagement or CRM at a management level, preferably within the fashion or luxury sector.
2. Proven ability to enhance brand visibility and execute client animations that deliver measurable results.
3. Strong knowledge of CRM tools and trends, with the ability to interpret and communicate data effectively.
4. Ability to manage multiple tasks in a fast-paced environment with excellent time management skills.
5. Engaging and impactful communicator, comfortable with public speaking to large audiences.
6. Proven track record in managing in-store and off-site events.
7. Proficiency in Microsoft 360, Excel, and PowerPoint.
8. Flexibility to travel.

1. Leadership and team management
2. Strategic planning and execution
3. Client relationship management
4. Cross-functional collaboration
5. Data analysis and interpretation
6. Event management
7. Public speaking and communication
8. Time management

Management-level experience in Client Engagement or CRM, preferably within the fashion or luxury sector.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Gucci fosters a dynamic and inclusive workplace culture that encourages innovation and creativity. As part of the Kering Group, Gucci is committed to sustainability and ethical practices, creating an environment where employees are empowered to contribute to the brand's legacy of excellence.