Gucci Client Engagement Coordinator

London • UK

Thursday, January 1, 2026

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative and influential designs, Gucci offers a dynamic workplace where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a collaborative and inclusive environment that encourages professional growth and development.

1. Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market.
2. Support the management of campaign calendars, segmentation, and customer targeting based on regional directives.
3. Collaborate with Hub and regional teams to define client selection for events and in-store activations.
4. Coordinate invitations, follow-ups, and post-event performance measurement.
5. Provide 360° support for local activations, gifting, and event organization, and attend specific events as needed.
6. Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market.
7. Monitor the adoption of clienteling practices and facilitate continuous improvement.
8. Ensure all clienteling activities are meaningful, relevant, and well-documented.
9. Track local KPIs such as client reactivation, recruitment, retention, campaign conversion, and outreach performance.
10. Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies.

1. Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations, preferably within the luxury sector.
2. Strong analytical skills with the ability to interpret customer data and KPIs.
3. Excellent communication and interpersonal skills with a collaborative mindset.
4. High attention to detail and strong organizational abilities.
5. Proficiency with CRM and Microsoft Office tools.
6. Fluency in English; additional languages are an advantage.

1. Analytical skills
2. Communication skills
3. Interpersonal skills
4. Organizational skills
5. CRM proficiency
6. Microsoft Office proficiency
7. Multilingual capability

Candidates should possess substantial experience in CRM, clienteling, customer experience, or retail operations, ideally within the luxury fashion industry.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci's workplace culture is characterized by a commitment to creativity, innovation, and excellence. The company values diversity and inclusivity, fostering an environment where employees are encouraged to express their individuality and contribute to the brand's legacy of luxury and style.