Gucci Client Engagement Coordinator

London • UK

Thursday, January 1, 2026

Gucci, a prestigious brand under the Kering conglomerate, stands as a beacon of luxury and innovation in the fashion industry. Known for its exquisite craftsmanship and forward-thinking designs, Gucci offers an unparalleled work environment that fosters creativity and excellence. As part of Kering, employees benefit from the resources and support of a global leader in luxury goods.

1. Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market.
2. Support in managing campaign calendars, segmentation, and customer targeting based on regional directives.
3. Collaborate with Hub and regional teams to define client selection for events and store activations.
4. Coordinate invitations, follow-ups, and post-event performance measurement.
5. Provide 360° support for local activations, gifting, and event organization, attending specific events as needed.
6. Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market.
7. Monitor adoption of clienteling practices and facilitate continuous improvement.
8. Ensure all clienteling activities are meaningful, relevant, and well-documented.
9. Track local KPIs such as client reactivation, recruitment, retention, campaign conversion, and outreach performance.
10. Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies.

1. Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations, preferably in the luxury sector.
2. Strong analytical skills and ability to interpret customer data and KPIs.
3. Excellent communication and interpersonal skills, with a collaborative mindset.

1. High attention to detail and strong organizational abilities.
2. Proficiency with CRM and Microsoft Office tools.
3. Fluency in English; additional languages are an advantage.

Substantial experience in CRM, clienteling, customer experience, or retail operations, with a preference for a luxury background.

Employees enjoy a dynamic work environment with opportunities for professional growth, access to exclusive events, and a comprehensive benefits package.

Gucci fosters a culture of innovation and creativity, encouraging employees to push boundaries while maintaining a commitment to excellence and quality. The brand values collaboration and diversity, creating an inclusive workplace where every team member is empowered to contribute to the brand's legacy.