Gucci Client Advisor

Zürich • Switzerland

Friday, August 8, 2025

Gucci, a beacon of luxury and innovation, is at the forefront of modern fashion, redefining opulence for the contemporary era. As part of the esteemed Kering Group, Gucci benefits from a rich heritage of craftsmanship and quality, positioning itself as a leader in the global luxury market. The brand is synonymous with Italian elegance, offering products that are both eclectic and romantic, crafted with unparalleled attention to detail.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products and heritage.
3. Drive and exceed personal KPI goals by maintaining the highest standards of customer service and sales quality.
4. Capture and utilize meaningful customer data through CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, ensuring regular client contact and follow-up on sales and requests.
6. Provide clients with insights on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience, fostering a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards in line with Gucci's guidelines.
10. Support daily store operations by keeping stock rooms organized and adhering to Gucci's image standards.
11. Comply with all company policies and procedures.

1. 1-2 years of experience in luxury fashion sales or a similar customer service role.
2. Proven track record of achieving and exceeding sales targets.
3. Demonstrated ability to build lasting relationships with clients and colleagues.

1. Excellent oral and written communication skills.
2. Strong organizational and follow-up skills.
3. Attention to detail and accuracy.
4. Team-oriented with a collaborative approach.
5. Adaptability in a dynamic environment.
6. Flexibility to work evenings, weekends, and holidays as needed.

1-2 years of luxury fashion sales experience or similar customer service experience.

Competitive benefits package including opportunities for professional development within a leading luxury brand.

Gucci fosters a culture of innovation and creativity, encouraging employees to embrace their individuality while working collaboratively. The brand values diversity and inclusivity, creating a dynamic environment where passion for fashion and luxury is celebrated.