Gucci Client Advisor

Gucci is a globally recognised Italian luxury house known for its craftsmanship, bold design and cultural influence. As a label within the Kering group, Gucci combines creative innovation with rigorous retail standards and an international client base, offering employees exposure to high-end merchandising, clienteling best practices and a performance-driven luxury environment.

1. Deliver the full selling ceremony from welcome to sale completion, consistently achieving store and individual sales targets.
2. Convey Gucci’s brand heritage and product story to create memorable, brand-aligned customer experiences.
3. Proactively manage client relationships through clienteling activities and the company CRM to drive retention, prospecting, cross-selling and upselling.
4. Maintain up-to-date customer records and perform qualitative monitoring and updates in the CRM to support business development.
5. Adapt product and trend conversations to clients’ personal styles to build trust and long-term loyalty.
6. Execute visual merchandising and product presentation according to Gucci visual guidelines.
7. Maintain stock levels on the sales floor and in the backroom in line with company policies and procedures.
8. Adhere to Gucci grooming and brand standards, and follow all store policies and operational procedures.
9. Operate collaboratively within the team to support a fast-paced retail environment and deliver consistent service.

1. Customer-centric mindset with flexibility to service diverse clientele.
2. Excellent verbal communication and interpersonal skills.
3. High ethical standards, professionalism and sense of responsibility.
4. Strong team player with proven collaboration abilities.
5. Ability to perform effectively in a fast-moving, dynamic retail environment.
6. Prior experience in luxury, retail, fashion or customer service is preferred.
7. Foreign language ability is an advantage.

1. Clienteling
2. Selling ceremony
3. Product knowledge (brand heritage and product features)
4. Cross-selling
5. Upselling
6. Visual merchandising
7. CRM

Previous retail or customer-facing experience is preferred, ideally within luxury fashion or high-end retail. Candidates with at least 1 year of sales or service experience will be favoured.

High school diploma or equivalent; vocational or tertiary training in retail, fashion or related fields preferred.

Gucci fosters a creative, client-focused workplace that emphasises craftsmanship, storytelling and high standards of service. As part of the Kering group, the brand blends global luxury retail practices with collaborative, team-oriented store environments.