Gucci Client Advisor

Villahermosa • Mexico

Monday, January 5, 2026

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and progressive approach, Gucci is synonymous with Italian craftsmanship and unparalleled quality. As an employer, Gucci offers a dynamic environment where creativity and excellence are at the forefront.

1. Provide exceptional customer service by greeting, listening, and assisting customers to exceed their needs, demonstrating comprehensive product knowledge and understanding of Gucci's heritage.
2. Advise customers on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
3. Build and strengthen customer relationships, catering to diverse nationalities and personalities, ensuring customer comfort.
4. Monitor and update customer information using company CRM tools to retain existing customers and identify potential new ones.
5. Guarantee cross-selling and up-selling across all product categories.
6. Achieve individual and store sales goals, contributing to business development.
7. Foster open and constructive communication with team members, collaborating effectively and proposing solutions.
8. Contribute to the visual merchandising of products in line with Gucci's visual standards.
9. Ensure product replenishment and manage physical inventory of merchandise.

1. Proven track record of achieving sales targets.
2. Strong business acumen with a strategic vision for business development.
3. Experience in face-to-face customer service.
4. Excellent communication and interpersonal skills.
5. Flexibility and ability to multitask in a fast-paced environment.
6. Team player mentality.
7. Experience in fashion, retail, or related fields.
8. Fluency in Spanish and English.
9. Willingness to work retail hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Product knowledge
3. Sales and upselling
4. Relationship building
5. Communication
6. Team collaboration
7. Multitasking
8. Adaptability

Experience in face-to-face customer service, particularly in fashion, retail, or related fields, is required.

Gucci offers opportunities for learning and growth, emphasizing talent development and internal mobility. Employees are encouraged to reach their full potential in a stimulating and fulfilling environment.

Gucci fosters a diverse and inclusive workplace, valuing gender, age, disability, nationality, culture, religious beliefs, and sexual orientation. The company promotes leadership skills and adaptability in a changing world, ensuring a supportive and enriching environment for all employees.